, and root causes. Leverage tools such as Salesforce, Zendesk, Preset/Superset dashboards, Google Sheets, and AI-powered... such as Salesforce, Zendesk, Google Sheets, Slack, Jira, or similar operations systems. Flexibility to work assigned morning, evening...
and communication with Application Support Management of Zendesk instance Post launch requirements gathering and prioritisation... and Salesforce CRM experience Experience with Zendesk Confident with reporting and analysis tools Knowledge of Jira...
related) to customers Work on the support task list in Zendesk; Define, report and follow up on issues, and document... solutions in Zendesk to keep track of history and statistics; Report news or issues in team meetings or to the Team Leader...
, Atlassian (Jira and Confluence), Zendesk, and Microsoft 365. Define the integration architecture between business systems.... Deep familiarity with the tools in scope: Salesforce, Atlassian, Zendesk, Microsoft 365, Slack, and AI productivity...
customer service through various channels (zendesk, phone, email, chat), resolving inquiries promptly and professionally... multiple tasks. Proficiency in Zendesk, Google Suite and e-commerce platforms. A positive and professional demeanour...
-specific workflows, the technical environment of Zendesk and our internal tooling, and the insurance and coverage context... - and determine where structured deep-dive investigation is required. Audit Zendesk customer service interactions against Quality...
. Assist with ticket management using internal systems (e.g., Zendesk). Support onboarding and setup of new sellers... such as Mirakl, Zendesk, or Power BI is advantageous but not essential. Ability to handle confidential information with discretion...
